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Getting started

 
Do I need an active home phone line to connect to the nbn?

Nope, you don’t need an active phone line to connect to the nbn you only need to be at a residential address that is nbn ready.

Check nbn availability

 
I live in a heritage listed building, can I get Dodo nbn?

If you are trying to connect Dodo nbn to a heritage listed building, you will need to obtain approval from your local authority before nbn technicians will do any installation work.

Visit https://www.nationaltrust.org.au/contact/ to find your local National Trust organisation.

 
I’m renting, can I still get Dodo nbn?

Yes, you definitely can. If you don’t own the property, you’ll just need to get consent from the landlord before you order an nbn service.

You’ll also need to let them know that equipment may need to be installed.

 

Can I sign up to Dodo nbn before moving to a new place?

If you are moving and want Dodo nbn at your new place, click here to view our nbn plans.

If you already have Dodo nbn you don’t need to sign up to a new service, just raise a Support Request via your My Dodo account by clicking the “Support Request” quick link, and we’ll move your service to your new address.

Click here to learn more about moving you existing dodo connection.

 
Will my medical alarm and security alarm work with Dodo nbn?

If you have a medical or security alarm, you will need to check if they'll work with an nbn connection before entering in a contract with us for a new nbn service.

If your medical or security alarm isn’t compatible, contact your alarm supplier to discuss alternate options.

If you have a medical alarm service, you should register this on the NBN Medical Alarm Register, which can be found on NBN Co’s website, www.nbnco.com.au

 
 

Find out what nbn technology is available at your address.

 

Click here to check what’s available at your address.

 

We’re keeping it simple with unlimited nbn plans and the option to pick the speed tier that best suits your household needs.

 

  • nbn151 for web browsing, email and streaming music. 
  • nbn25 for SD video streaming, email, web browsing and online gameplay 
  • nbn50 for HD video streaming, online gameplay, working & studying from home 
  • nbn100 for 4K video streaming, video conferencing, multiple players gaming online 

 

Information on typical evening speeds can be found here.

 

Click here to view plans and pricing.

1 A speed tier created by Dodo to provide 15 mbps typical evening speed on the nbn network.

 

Related

Is Dodo nbn available in my area?

 
 

For a standard nbn connection, you will only need to pay for your modem when signing up.

If there is no existing compatible infrastructure at your premises, you will be charged a new development fee of $300, in addition to the cost of the modem.

 

Related

What is the new development fee?

 

Existing connection

If your home is already connected to the nbn, we can usually get you connected within 3 business days, though it can be up to 10 days depending on nbn availability.

New connection

If you need a new nbn connection, a technician may be required. New connections can take up to 10 business days, depending on technician availability and the complexity of the work required.

You will be given the earliest available appointment and will be notified of the date/time via SMS, email and in My Dodo.

Getting updates

Dodo will send you SMS updates throughout the connection process, you can also view updates by logging in to My Dodo and clicking the “CHECK ORDER STATUS” button*.

 

*If you are unable to use the “CHECK MY ORDER STATUS” feature, you can use our online tool here.

 

Related

How do I change my nbn technician appointment?

How do I check my order status?

 

When you sign up for Dodo nbn, you have the choice of purchasing a modem from Dodo outright.

You can also use your own modem, as most nbn compatible modems will work with Dodo nbn, be sure to check that your modem is appropriate for your nbn access technology, and isn't locked to another provider.

*Our technical support team are fully trained on Dodo branded hardware, for help setting up your own modem, please visit out support pages.

 

Related

How do I set up my Dodo modem?

Can I use my own modem with Dodo?

 

We’ll send you an SMS once your modem is dispatched. To track delivery of your modem, log into your My Dodo account here.

 

Once logged in, click on the “CHECK ORDER STATUS” feature, then click “TRACK MY DEVICE”. Please note that hardware tracking may be slightly delayed. 

 

If you are unable to use "TRACK MY DEVICE", you can also use the TOLL website, simply enter the hardware tracking number sent to you via SMS/email.

 

Please check your email spam folder if you are not getting updates.

 
Do I need an nbn technician appointment?

This depends on the infrastructure available at your premises. If we can connect your service remotely, then a technician visit is not required.

In cases where work is required to connect your service, a technician appointment will be made and we will notify you of the details via SMS, you can also log into My Dodo to view your order status. If required, the field technician may call you to ensure you are home*, and that there are no on-site risks.

*Someone 18 years of age or older must be home in case the technician needs to access the property.

 

Will the technician install my modem and help me setup my internet?

Network technicians are only responsible for connecting your property to the network.

Once their work is complete, you will need to setup your modem, click here for more information on getting connected.

 

How do I change my nbn technician appointment?

Log in to your My Dodo account here to check or change your installation appointment. Once logged in, click the “CHECK ORDER STATUS” button, if your appointment can be changed, you can do it from here.

Please note that requesting a change to your appointment date cannot be done within 24 hours of your current appointment. Appointments are subject to availability, and requesting a change may delay the activation of your nbn™ service.

*If you are unable to to use the My Dodo feature please send an online request, found here.

 
 

In most cases your nbn connection will be completed trouble free, however, sometimes there may be a delay. If an issue arises that we can’t resolve, we will contact you to try and fix it as quickly as possible, to avoid any delays to connection. Order updates will be sent via SMS, alternatively login to My Dodo to track your order via our online “CHECK ORDER STATUS” feature*.

Although most connections are trouble free, delays can be caused by any of the following:

 

Missed appointment

If you are not at home for your nbn appointment, we will automatically reschedule to the next available appointment. 

We will advise you of the appointment via SMS, email and My Dodo.

 


On-site hazards

An nbn technician will not carry out any work if there are any possible risks at your address. If there are any perceived risks at the address, your technician will usually notify you what steps you need to take.

Once you have removed the onsite risk, let us know by log in into My Dodo, and updating the relevant support request case.


 
Proof of occupancy required

To ensure we don’t disconnect a service in error, we ask that you provide us with evidence proving ownership or residency of the property.

Acceptable Proof of Occupancy documents

  • Lease contract or rental agreement
  • Contract of sale
  • A utility bill (e.g. rates, power, water) clearly showing your name and the address

To upload your documents, simply log into My Dodo, and attach your files to the relevant support request case.

 

Dodo will notify you via text message when your Dodo nbn service has been connected. You can also check the activation status by logging into your My Dodo account here.

Once logged in, simply navigate to the “CHECK ORDER STATUS” feature*, you’ll then be able to see how you order is progressing.

 

*If you are unable to use the “CHECK MY ORDER STATUS” feature, you can use our online tool here. 

 

Related

What to expect during when connecting to Dodo nbn

How do I change my nbn technician appointment?

How do I check my order status?